Return Policy

What is your cancellation policy?

We do not accept cancellations.

Please ensure your information is correct when placing your orders. Check your address and name, we will not edit any information after you place your order. 

I changed my mind, can I get a refund?

Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

What is your return policy?

We do not accept returns. ALL SALES ARE FINAL, no refunds. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.
 

What is your gift return policy?

We do not accept gift returns. ALL SALES ARE FINAL. If you would like to exchange a gift for a different size, please see the below exchange policy for instructions on how to request an exchange, if possible.

Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.

What is your exchange policy?

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.

We will only consider exchanges for damages or defects, or if the wrong product(s) were shipped to you by mistake.

If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization using our live chat. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time.

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time.

All requests for an exchange must be made within 3 days after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 3 days of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Service?

Please use our live chat to contact us. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.  
Email: Marnaeboutique@outlook.com

We accept PayPal and all major credit cards.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

 

FRAUD ORDERS

If your order comes up as fraud in our system, or if your billing address is not the same as your shipping address we will cancel your order.
On some occasions we will require you to submit a picture of your state issued ID for verification.  

 
When placing an order with Marnae Boutique, you are agreeing to these terms and conditions.